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Sometimes, an organization’s IT staff does not have the expertise to implement a solution (e.g. configure a Cisco router) or fix a complex problem (e.g. restore a corrupt Exchange database). Other times, the frequency of IT issues do not occur often enough to warrant having a full-time IT staff. A part-time IT person would save money, but isn’t as reliable.

These companies would benefit tremendously by our Retainer Support Services. Unlike other retainer-based support services, we provide monitoring and scheduled after-hours support services at no additional costs. We also provide detailed project logs so you can keep track of everything done to your systems. We are essentially your secondary IT support staff in case of emergencies or when an extra hand is needed. The flexibility of our retainer support service and the fact that our engineers will be familiar with your network allow our clients to rest assured that their critical IT hardware and software are in good hands. Call us at 408-228-4488 to talk to a sales consultant today!

Retainer IT Support Services details::

Designed for:

  • Companies with current and future projects in mind
  • Companies that sporadically require IT support services
  • Companies that require backup support services in case of a major outtage
  • Companies that would like to pool from our knowledgeable staff of certified engineers
  • IT Planning and Management

Additional Benefits:

  • Increased response time (onsite and offsite)
  • Discounted Rates
  • Planned after-hour projects does not incur a rate increase
  • Multi-level SLAs
  • Detailed project logs
  • MON – Remote Monitoring Service
  • TIX – Online Trouble Ticketing System

Our Retainer-based support services save clients money by providing discounted labor rates based on the quantity of hours purchased. Companies who have plans for future IT projects or those who are running lean, yet still require IT support when necessary are the perfect candidates. They purchase the block of hours for the cost savings and ability to selectively use those hours. Since this is a contractual relationship between the companies, we will initially invest time to document and familiarize itself with the clients’ environment. Hours are available in blocks of 25, 50, and 100+ hours. Hours can be used flexibly, allowing for a certain degree of disaster planning and unexpected maintenance. The client will have an entire year before their hours expire.

Retainer support services