Contact Support

Having the assurance of someone being onsite is a great thing to have. Of course, this might not be a realistic solution due to budget constraints. With the economy as it currently is, small businesses can not afford to have IT staff on a full time basis. Our Scheduled Onsite Support Services provide companies with onsite support on scheduled days of the week.

The truth of the matter is, remote support is great for 90% of the tasks out there, but there is still a need to have someone onsite. Once onsite, our engineers can perform maintenance on your network and provide desktop support to your users that can’t be done remotely. Of course, should the need arise, our enginers can also be deployed onsite on non-scheduled days. Our clients love this service offering because it is so efficient. Non-urgent issues can be compiled and consolidated for the onsite engineer to resolve during his scheduled visit. Accountants prefer this method because it helps maintain a steady and predictable expense.

Scheduled Onsite IT Support Services details:

Designed for:

  • Have onsite IT staff with the cost of a part time Network Administrator
  • Companies interested in outsourcing their IT tasks to a professional group of skilled engineers.
  • Companies who want to proactively and regularly maintain their IT environment
  • Companies who has users with a need for onsite desktop support

Additional Benefits:

  • Highest priority response time when offsite
  • Discounted Rates
  • Multi-level SLAs
  • Detailed project logs
  • Planned after-hour projects does not incur a rate increase
  • MON – Remote Monitoring Service
  • TIX – Online Trouble Ticketing System

Scheduled Onsite support services center on a more proactive approach to IT support. The relationship from our point of view is closer to that of a partnership. We take responsibility in providing the most secure and stable IT environment for your specific business needs. Clients can choose to have us perform scheduled maintenance services weekly, bi-weekly, or monthly. An engineer can also be onsite on a regular basis to handle support requests from users. No matter the situation or hours, we will provide support to ensure your business is operational 24/7. Emergency services and planned after-hour services are provided without additional premiums.

Scheduled Onsite Support